Frequently Asked Questions
To place an order over the phone, please call 260-969-8343
Do you offer quantity discounts?
Yes, when you order $1,000.00 or more. The discounts are as follows:
$1,000 to $2,499 . . . . . . .5% total discount
$2,500 to $4,999 . . . . . .10% total discount
$5,000 to 9,999 . . . . . . .15% total discount
$10,000 and more . . . . . 20% total discount
Do you make custom gift baskets?
Our version of a gift basket is in the form of a tote or tower of chocolates. When you select an item from our gift towers and totes you will be prompted to select a Chocolate Thoughts™ Bar to customize your gift with a special saying or holiday.
Do you make custom chocolates?
We can customize any of our favor boxes found on our Wedding & Event Favors page. We also offer custom Chocolate Thoughts™ Bars that can be stamped with your logo or custom graphic (email customerservice@debrand.com for more information or call 260.969.8333).
Do you ship chocolate outside of the United States?
Yes. We ship all over the world. Please call or email for International shipping quotes (260.969.8343, customerservice@debrand.com).
How long will my chocolate last?
Every chocolate has been meticulously time tested and each collection varies greatly. Each product you purchase will have an “Enjoy By” date for you to follow, but for general guidelines visit our How to Care for Your Chocolate page.
Do your chocolates have allergens in them such as soy, nuts, dairy and gluten?
We make every effort not to cross contaminate our products; however, they are all produced in the same facility so traces may be present even if they are not components of the product. For further information, please consult each product’s ingredient label or email customerservice@debrand.com.
Do any of the chocolates you make contain hydrogenated oils?
No.
What is the percent of cocoa in your chocolates?
Our dark chocolates range from 62% to 82% depending on the piece and/or the collection. We carefully pair the chocolates and centers with what we feel is the perfect end result for each piece. Generally, we use 62% in our Classic Collection and Truffle Collection, the higher percentages of cocoa are used in our Connoisseur Collection and varying percentages in our Tasting Bars.
Are any of your chocolates kosher?
Not at this time.
Are any of your products vegan?
None of our chocolates are certified vegan, however our 72% and 82% Tasting Bars do not contain ingredients derived from animals.
Does your chocolate have caffeine?
Chocolate does contain caffeine but it is less than an average cup of coffee. Dark chocolate has more caffeine than milk chocolate.
Where does DeBrand source its cocoa beans?
We use a wide range of chocolates that have been produced in various countries that contain beans from several locations. We specialize in cooking all of our centers from scratch and pairing them with a blend of many different types of chocolates.
When can I purchase your Giant Caramel Apples?
We make and sell our Giant Caramel Apples every year in the fall. The exact date will depend on when the new crop of Granny Smith Apples arrive. We typically have the apples by the first of October, but sometimes they arrive late September. We sell them through mid-November.
